IT SUPPORT & SERVICES

IT SUPPORT & SOLUTION SERVICES

Mian & Sons is a world-class IT service provider based in the heart of the London. Our immediate focus is on small to medium and medium to high level businesses in London and the surrounding home counties. We however have clients all over the UK, Europe and Asia and are adept at working alongside both SME and Blue-chip clients.

 

MIAN & SONS PROVIDES EXPERIENCED IT CONSULTANCY TAILORED TO YOUR STRATEGIC GOALS.

Independent, tailored strategic advice for private, public, government and charities in London and around the world. we appreciate that every client is different. That’s why we make it our business to get to know everyone. Via our approach to consultancy, we learn what our customers do and how they do it. Most importantly, we are aware how to tailor the perfect IT solutions for their business success.

 

OUR CLIENTS COUNT ON US TO DELIVER WHEN IT MATTERS MOST.

Mian Sons has an exemplary track record of delivering only the best IT & Telecoms projects to large-scale network design and implementation.

Our expert consultants will develop the perfect network and system solutions to guarantee your business success, saving you valuable time and money with our proven project management approach. Already have a system in place? We can provide advice and support to get the most out of your existing IT infrastructure.

 

Designing the best kit for your workflow

Consultancy and design

Need help deploying and managing Apple equipment the way Apple intended it? Our consultants can help. Supporting thousands of Apple devices in organisations of various sizes and with various issues, chances are we’ve seen it all before so you needn’t be shy. We can advise on every aspect of your workflow and the hardware and software it relies on, as well as WiFi, networking and storage, helping you develop a workflow that’s protected against the future and any potential bottlenecks. We can build cross-platform systems to help with everything from content creation to delivery to backup, and provide the best possible tech support while we’re at it.

Strategy and discovery

Whether you need a deep analysis of your Apple estate, IT infrastructure and mobility lifecycle, or are trying to understand whether you’re ready for Apple adoption, we can provide strategy and discovery sessions to help get you started. Our expert consultants can provide advice on specific challenges to help you improve your business or creative workflow, during a workshop to assess your current setup and find out what can be done to improve it (tea and biscuits optional). When you’re finished, you’ll have clear recommendations for a strategy moving forward.

Getting you up and running smooth remotly

Installation and deployment

When it comes to installing your new equipment, we do everything we can to make sure that you’re up and running as quickly as possible and suffer minimal downtime, working alongside your project manager or providing our own internal project management. We’ll deliver all devices to your users’ desks or hands as required, deploy MDM solutions, and make sure everything’s integrated with your existing systems and devices. We can even integrate new Apple kit into multi-platform environments! We’ll also get your devices registered for Apple’s Device Enrolment Programme (DEP) and can advise on the Volume Purchase Programme (VPP) to help with any problems further down the line.

OUR SERVICES PACKAGE

Pay & Go 

This is an ideal ad-hoc service for general one-off IT support issues, emergency support, consultation services, project work and for companies with an existing IT department that require additional resources.

Advantages of our Pay As You Go service

Here’s four ways we differ from other providers of ad-hoc and emergency IT support and services:

  1. No pre-purchase or block-booking required
  2. Transparent and up-front pricing, charged at our standard hourly rate plus call-out fee
  3. Guaranteed fix with agreed ceiling on billable-hours
  4. Full communication and timely progress updates using our enterprise-class ticket management systems

What we cover

The services we offer cover all of these technical areas and more:

  • IT support from 1st line upwards – both remote (tel and email) or we can be present on your premises – including “white-labelling” ourselves as your own in-house resource
  • Project management and resources
  • Servers – hosted and virtual
  • Workstations – including hardware troubleshooting and software cover
  • Remote monitoring and alert management
  • Network and infrastructure, including communications and broadband, routing, switching, IP services, 3CX Phone systems, Windows AD directories

 

Remote Support

Perfect for smaller businesses, our Remote-IT package offers a cost-effective yet unlimited remote support service with 24x7 monitoring of your IT infrastructure and systems.

 

Remote-IT support package

If you’re a small business with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, Remote-IT may be the best support option for you.

This package gives you unlimited remote support for your end-users, covering your computers, servers and network.

You can get in touch with our in-house Service Desk team by telephone, email, chat application or using our Service Hub directly from your desktop, mobile and online – as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first.

 

Our Service Desk technicians utilise leading edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – without having to visit your offices.

If you do need someone to come onsite you’ll enjoy discounted rates, to save you more money.

Key features at a glance

Features provided in our 24×7 monitoring and management package are included as standard.

  • Unlimited telephone & email support
  • Unlimited remote support (servers, PC’s & networks)
  • Standard Service Desk hours 7.30am to 6.30pm daily
  • Preventative maintenance & updates
  • 24/7 Real-time monitoring & alerts
  • Bespoke preventative ransomware protection
  • Guaranteed response & resolution times
  • High rate of first-contact resolution
  • Enterprise class service management system
  • Self-service client Service Hub (desktop, mobile, web versions)
  • On demand ICT advice
  • Discounted onsite time
  • Discounted rates on other services
  • No hidden costs
  • Dedicated Account Manager

Monitor-IT 24×7 monitoring and management

Our Monitor-IT package will benefit any size of business including internal ICT teams. It will help everyone to ensure their IT estate runs efficiently and safely, while freeing up resource to focus on more strategic goals.

We do this by monitoring your software and hardware, and by automating critical software and security updates. We also provide an early warning of possible ICT problems, so you can deal with impending issues and keep everything running smoothly.

For larger organisations or those aiming for compliance accreditations, our Monitor-IT remote monitoring and management service goes some way towards meeting Event Management requirements, and it conforms with best practise.

What we cover

  • Servers, laptops, workstations and networks are scanned for problems and anomalies that warn of impending problems, 24 x 7
  • Backup and data storage monitored for success and critical irregularities
  • Network infrastructure monitored
  • Faults and outages identified as soon as they happen
  • Security, anti-virus, anti-spam updates applied automatically, where possible out-of-hours
  • Bespoke preventative ransomware protection
  • Software updates and patches applied automatically and scheduled when they will cause least disruption
  • Hardware and software assets audited

Our 24×7 monitoring service can be combined with our other managed services depending on your specific needs.

Onsite Support

A comprehensive alternative to having your own IT department, our Support-IT package provides unlimited remote support, onsite engineer time with 24x7 monitoring and on demand consultancy as needed.

 

Support-IT onsite support package

With unlimited onsite engineering time, Support-IT is our most popular package, offering all sizes of business a complete and comprehensive outsourced support solution, so we become your trusted IT support team.

In addition to all the benefits of our 24/7 remote monitoring package (Monitor-IT) and unlimited remote support from our in-house Service Desk (Remote-IT), this package includes unlimited onsite engineering time.

Your expert ICT team

With no hidden costs our Support-IT package offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date – resources are available when you need them.

Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.

Key features at a glance

Features provided in our 24×7 monitoring and remote support packages are included as standard.

  • Unlimited onsite support
  • Unlimited telephone & email support
  • Unlimited remote support (email, servers, PCs & networks)
  • Standard Service Desk hours 7.30am to 6.30pm daily
  • Preventative maintenance & updates
  • 24/7 Real-time monitoring & alerts
  • Bespoke preventative ransomware protection
  • Guaranteed response & resolution times
  • High rate of first-contact resolution
  • Enterprise class service management system
  • Optional monthly service delivery reports for transparency
  • Self-service client Service Hub (desktop, mobile, web versions)
  • Dedicated Account Manager & technical reviews
  • On demand consultancy & advice
  • Discounted rates on other services
  • No hidden costs
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